TUESDAY, MAY 12

TECHNICAL WORKSHOPS

Space is limited for all technical workshops and they sell out quickly—register early to secure your spot.

Technical Workshop 1:

10:00 AM – 5:30 PM
Hands-On Gas Fireplace Training
Presented by Regency Fireplace

One of our most popular manufacturer hands-on training courses! This interactive session is designed for service technicians and industry professionals looking to sharpen their skills in maintaining and troubleshooting gas fireplaces. Participants will rotate through multiple stations, diagnosing issues and learning new techniques in a hands-on environment. Walk away with practical experience and the confidence to deliver high-quality gas fireplace maintenance and repairs.

Technical Workshop 2:

10:00 AM – 11:00 AM
Barbecue Grill Troubleshooting
Presented by RH Peterson Co.

Learn to diagnose and repair common issues with gas grills in this hands-on session. Experts from RH Peterson Co. will guide you through troubleshooting techniques, safety tips, and best practices to keep grills performing at their best and customers satisfied.

11:15 AM – 12:15 PM
Electric Fireplace Troubleshooting
Presented by Modern Flames Electric Fireplaces

As electric fireplaces continue to grow in popularity, understanding how to properly diagnose and service them is essential. In this session, experts from Modern Flames will cover key components, common issues, and practical troubleshooting techniques to help you confidently service electric fireplaces and improve customer satisfaction.

1:00 PM – 5:00 PM
CounterStrike® & Poly Pipe Certification
Chris Wolfe, Ray Murray

This certification course provides in-depth training CounterStrike® and poly gas piping systems. Participants will learn proper installation techniques, safety standards, and compliance requirements. Hands-on demonstrations will prepare attendees to install and service these piping systems safely and efficiently. Certification will be awarded upon successful completion of the course and exam.

BUSINESS WORKSHOP

10:00 AM – 12:00 PM
Keynote Presentation: Strategically Growing Your Revenue and Profits
Roger Oxford, Results Oriented, LLC

Growing a successful fireplace and outdoor living retail business takes more than great products—it requires smart pricing, efficient operations, and strategic growth decisions. This session will explore practical ways to increase revenue and improve profitability, including pricing installed projects correctly, understanding true job costs, improving installation productivity, and reducing the time from quote to installation. We’ll also discuss opportunities to grow through expanded services, outdoor living products, and maintenance programs while managing inventory, staffing, and customer expectations. Attendees will walk away with actionable strategies to improve margins and run a more profitable business.

Bonus: Yes, it’s that Roger Oxford—former SVP of Hearth & Home Technologies—bringing decades of industry leadership and real-world insights.

1:00 PM – 2:30 PM
Fired Up: Retailers Ask, Experts Answer
Panel of Industry Leaders from Napoleon, Regency Fireplace Products, & Travis Industries

Get a front-row seat to the future of the fireplace industry. In this powerhouse session, top leaders from the nation’s leading manufacturers will break down the latest trends, emerging technologies, and evolving consumer demands that are shaping the market. From supply chain shifts to product innovation, this is your chance to hear directly from the decision-makers steering the industry. Bring your toughest questions—this interactive session is designed to give retailers the answers and insights they need to adapt, grow, and thrive.

2:50 PM – 3:50 PM
Your HPBA Membership in Action
Jill McClure, HPBA

Join HPBA President & CEO Jill McClure as she shares how to put your HPBA membership to work for your business through industry data, timely updates, advocacy efforts, and valuable connections. Learn how HPBA resources and initiatives can help you make informed decisions, strengthen operations, and keep your business moving forward.

4:10 PM – 5:10 PM
From the Field: What Reps Are Seeing in Today’s Market
Panel of Leading Manufacturer Representatives in Our Region

Join a panel of experienced manufacturer representatives as they share insights from the field based on their visits with retailers across the region. Hear what they’re seeing in showrooms, product trends, and customer demand. This interactive discussion will highlight common challenges, successful strategies being used by top retailers, and opportunities to grow sales and improve operations.

TAILGATE SPONSOR BBQ & CHARITY AUCTION
6:00 PM – 9:00 PM